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Secure Server Pages / Online Application PagesSome of the pages requiring information are certified as Secure Sockets Layer (SSL) pages as designated. thesolarhelp.com appreciates the importance of providing a secure environment on its website and will take all reasonable and customary steps to protect the information You provide. Please use all means to protect your personal information, particularly if You are using a shared computer. Supporting documents and disclaimers necessary for submission of applications which appear on this site may be supported by other documents requiring a signature. In such event, the signed document shall prevail, and the documents and disclaimers appearing on the website shall be incorporated into the signed document. In the event there is any contradiction in terms between the online document and the subsequent signed document, the conflicting term(s) shall be resolved by relying on the document which is actually signed.
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Use of thesolarhelp.comYou may not use thesolarhelp.com for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation. You may not use the thesolarhelp.com web site or any of its content for competitive reasons nor may you resell or redistribute thesolarhelp.com content without prior express written consent of management at thesolarhelp.com. You may not attempt to use any “deep-link,” “scraper,” “robot,” “bot,” “spider,” “data mining,” “computer code” or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of the thesolarhelp.com web site, any data or content found on or accessed through the thesolarhelp.com web site without prior express written consent of management at thesolarhelp.com.
You may not use the thesolarhelp.com web site to obtain or attempt to obtain through any means any materials or information on the thesolarhelp.com web site that has not been intentionally made publicly available either by public display on the thesolarhelp.com web site or through accessibility by a visible link on the thesolarhelp.com web site. You may not use the thesolarhelp.com web site in a manner that would violate the security of the thesolarhelp.com web site or attempt to gain unauthorized access to the thesolarhelp.com web site, data, materials, information, computer systems, or networks connected to any server associated with the thesolarhelp.com web site, through hacking, password mining or any other means. You may not impersonate any person or entity, or falsely state or otherwise represent an affiliation with a person or entity. You may not interfere with, attempt to interfere with or otherwise disrupt the proper working of the thesolarhelp.com web site, any activities conducted on or through the thesolarhelp.com web site or any servers or networks connected to the thesolarhelp.com web site, including accessing any data, content or other information prior to the time that it is intended to be available to the public on the thesolarhelp.com web site.
Digital Millennium Copyright ActIf You believe that your copyrighted work has been copied, reproduced, displayed, duplicated, performed, distributed, or otherwise infringed without your authorization and is available on the Service in a way that may constitute copyright infringement, You may provide notice of your claim to thesolarhelp.com Designated Agent listed below, as set forth in the Digital Millennium Copyright Act of 1998 (DMCA). For your notice to be effective, it must include the following information:
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. A description of the copyrighted work that You claim has been infringed upon;
3. A description of where the material that You claim is infringing is located;
4. Information reasonably sufficient to permit thesolarhelp.com to contact You, such as an address, telephone number, and, if available, an e-mail address at which You may be contacted;
5. A statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If your user content or other information has been affected by reason of a notification under the DMCA, You may make a counter-notification pursuant to sections 512(g)(2) and (3) of the DMCA. You will be liable for damages (including costs and attorneys’ fees) if You materially misrepresent that your user content or your activity is not infringing the copyrights of others. When we receive a counter-notification, we may reinstate the material in question. To file a counter-notification with us, You must provide us with a written communication sent to thesolarhelp.com’s Designated Agent identified above that sets forth the following items:
1. An identification of the URLs or other unique identifying information of material that thesolarhelp.com
has removed or to which thesolarhelp.com has disabled access;
2. Your name, address, telephone number, email address, and a statement that You consent to the jurisdiction of Federal District Court for the judicial district in which your address is located (or Monmouth County, New Jersey if your address is outside of the United States), and that You will accept service of process from the person who provided notification under the DMCA or an agent of such person;
3. A statement, under penalty of perjury, that You have a good faith belief that content at issue was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
4. Your physical or electronic signature.
Use of this Site at Own RiskYou acknowledge and agree that Your use of the website and of the Service is at Your own risk and that neither thesolarhelp.com nor any other party involved in creating, producing, or delivering this website, including the content and information contained in this website, is liable for any direct, indirect, incidental, consequential or punitive damages, or any losses, costs, or expenses of any kind (including attorneys’ fees, and/or other fees or expenses ) which may arise, directly or indirectly, through the access to, the use of, or the browsing in this site or through your downloading of any materials, text, data, images, video, or audio from this website, including but not limited to anything caused by any viruses, bugs, human action or inaction of any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections, or the failure of any Internet service provider.
No Warranty of Accuracy of InformationYou acknowledge and agree that while thesolarhelp.com will make reasonable efforts to ensure that the content and information provided by the Service is correct and that even though the schedules, times, locations, entertainers, speakers, performers, and other information contained in the thesolarhelp.com website are based upon current information, thesolarhelp.com cannot and does not guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. ALL CONTENT AND INFORMATION CONTAINED IN THIS WEBSITE AND/OR PROVIDED BY THE SERVICE ARE PROVIDED TO YOU “AS IS”, WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.
Limitation of LiabilitiesUNDER NO CIRCUMSTANCES SHALL thesolarhelp.com BE LIABLE FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, OR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EVEN IF thesolarhelp.com HAS BEEN SPECIFICALLY ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL thesolarhelp.com’S LIABILITY TO YOU OR ANY OTHER PERSON, FIRM OR ENTITY EXCEED THE FEES ACTUALLY PAID BY YOU TO thesolarhelp.com, REGARDLESS OF THE FORM OF CLAIM. YOU ACKNOWLEDGE THAT thesolarhelp.com DOES NOT GUARANTEE ANY WORK DONE BY ANY CONTRACTOR OR OTHER PARTY REFERRED TO YOU BY thesolarhelp.com. YOU AGREE THAT thesolarhelp.com IS NOT LIABLE FOR ANY DAMAGE, LOSS OR JUDGMENT CAUSED BY ANY CONTRACTOR OR OTHER PARTY REFERRED TO YOU BY thesolarhelp.com AND YOU WAIVE ALL SUCH CLAIMS AGAINST thesolarhelp.com AND ITS AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES.
IndemnificationYou agree to indemnify and hold harmless thesolarhelp.com, its affiliates, its officers, directors, agents and employees against any asserted claims or suits made by any third party or any regulatory action brought by any entity, for any and all damages, losses, judgments or liabilities (including but not limited to reasonable attorneys’ fees) arising from or relating to: (i) any actual or alleged breach of this Agreement by You (ii) any content, data or material that you submit, post or otherwise provide to thesolarhelp.com or on this website.
Unlawful Content and BehaviorYou acknowledge and agree that You will not post or transmit to this website any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other materials which could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or regulation. Notwithstanding the fact that thesolarhelp.com or other parties may be involved in creating, producing or delivering this website, may monitor or review transmissions, postings, or discussions, thesolarhelp.com assumes no responsibility or liability which may arise from such content, including but not limited to claims for defamation, libel, slander, obscenity, pornography, profanity or misrepresentation.
Links to Other WebsitesYou acknowledge and agree that although this website may be linked to other websites, thesolarhelp.com neither directly nor indirectly expresses or implies any approval, association, sponsorship, endorsement or affiliation with the linked website, unless otherwise specifically stated in this website. thesolarhelp.com has not reviewed all websites linked to this website, is not responsible for the content of any other website linked to this website, and makes no representations or warranties whatsoever as to the content or information contained on such websites. Any use of links by You to any other websites is at Your own risk.
Application of LawsYou acknowledge and agree that although the information and materials on the thesolarhelp.com website may be read throughout the world, this website is designed and intended for use in the United States and use of this website by You will be construed and evaluated according to the laws of the United States. If You access this website from another country, You are responsible for compliance with any and all applicable local laws. If the information and materials in the website do not conform to the laws of the country where You access the website, the information is not meant for You. thesolarhelp.com makes no representation that the information and materials contained in this website are appropriate outside the United States. You agree that in the event that any dispute arises under this Agreement or Your other use of this website or the Service, the laws of the State of New Jersey shall apply without resort to its choice of law provisions or rules. You also agree to submit to the personal jurisdiction of the state and federal courts located in Monmouth County, New Jersey and further agree that the states and federal courts located in Monmouth County, New Jersey shall be the exclusive venue for the resolution of any dispute between thesolarhelp.com and You.
Entire AgreementThis Agreement is the entire agreement and supersedes and cancels all previous written and oral agreements and communications relating to the subject matter of this Agreement.
No WaiversNo failure to exercise, and no delay in exercising, on the part of either party, any privilege, any power or any rights hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or power hereunder preclude further exercise of any other right hereunder. No waivers or amendments shall be effective unless made in writing and signed by a duly authorized representative of thesolarhelp.com.
SeverabilityIf any part of this Agreement shall be adjudged by any court of competent jurisdiction to be invalid, such judgment will not affect or nullify the remainder of this Agreement.
thesolarhelp.com PRIVACY STATEMENTThis privacy statement covers the site thesolarhelp.com. Because this web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices: What personally identifiable information thesolarhelp.com collects, what personally identifiable information third parties collect through the Web site, what organization collects the information, how thesolarhelp.com uses the information, with whom thesolarhelp.com may share user information, what choices are available to users regarding collection, use and distribution of the information, what types of security procedures are in place to protect the loss, misuse or alteration of information under thesolarhelp.com control, and how users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first contact thesolarhelp.com Customer Support by email at firstname.lastname@example.org. Information Collection and Use
thesolarhelp.com is the sole owner of the information collected on thesolarhelp.com. However, information voluntarily submitted to forms on thesolarhelp.com will be shared with other companies in order to serve our customers. This information may be shared with solar installers as well as companies contracted to work with thesolarhelp.com for the purposes of lead qualification/verification. thesolarhelp.com reserves the right to present other relevant offers to our customers who may be interested in other offers.
thesolarhelp.com collects information from our users at several different points on our Web site.
RegistrationIn order to use some features of this Web site, a user must first complete the registration form. During registration a user is required to provide contact information (such as name and email address) as well as certain information regarding a user’s home and energy usage. We may use this information to contact the user, via email, direct mail or telephone, about services on our site for which he has expressed interest. We may provide this contact information to solar retailers and other third party service providers who can help fulfill your information/service request.
Third Party CommunicationsAs stated above, we may provide your contact information to solar retailers and other third party service providers who can help fulfill your information/service request. Accordingly, these third parties may directly contact you (via email, direct marketing, or telemarketing) about (i) your information/service requests through this website and/or (ii) their own products and services. Please see our Opt-out section for how to opt out of receiving these communications.
ProfileWe store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users detailing their solar energy system preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide the quote service and improve the content of the site for the user. This profile is used to tailor a user’s service from our Web site and may be used to direct pertinent thesolarhelp.com marketing promotions to them. We may share your profile with third party service providers in order to enhance your user experience and our services.
What’s a cookie?A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time.
Deleting cookiesIf you have not registered with thesolarhelp.com, deleting cookies means that you may be unable to restore information from a previous session. There are a number of software and shareware programs available that are designed to periodically purge cookie files from your hard disk. We do not recommend these applications and, as such, cannot address any resulting support issues that may be related to the use of these programs.
Log FilesLike most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/ time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Special Offers and UpdatesWe send users email notifications of various events relating to the use of thesolarhelp.com. Established members will occasionally receive information on products, services, special deals, and/or a newsletter. During the sign up process, we do present the option note to receive these types of communications. Please see the Choice and Opt-out sections.
Service AnnouncementsOn rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer ServiceWe communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Legal DisclaimerThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Sharing of InformationWe do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide among our solar installers and other third party service providers in order to help fulfill your information/service request. Please note that these third parties with whom we share your information may (i) use such personal information for their own purposes (including commercial purposes) as set forth in their respective privacy policies or (ii) may disclose or dispose of your information to other third parties in the course of their own business. You may opt out of this use by contacting these third parties directly. The opt-out terms for these third parties will be governed by their respective privacy policies. In addition, we may disclose information about you (i) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity or (ii) if this is necessary to protect the vital interests of the a person.
Business TransitionsIn the event thesolarhelp.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be a part of the assets transferred.
Choice/Opt-outOur users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our emails and/or promotional communications may opt-out of receiving these communications by replying to the email with “Remove” in the subject line or by emailing us at email@example.com.
Upon your request, we can (i) provide You with a list of all the companies to whom we have provided your contact information pursuant to this website and (ii) provide You the categories of information shared with the third parties. You may opt-out from having your personal information shared with or provided to third parties, and you may request the list referenced above, by sending us an email given at the end of this policy. In addition, please note that the list referenced above is free to the consumer; however, we are only required by law to respond to one request per year.
If You receive a commercial email from one of our third parties, You may be able to unsubscribe by following the instructions at the bottom of each email.
If You want to opt-out from all communications from these third parties, You may opt out of this use by contacting these third parties directly.
LinksThis Web site contains links to other sites. Please be aware that we, thesolarhelp.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & ContestsFrom time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties.
Tell-A-FriendIf a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. thesolarhelp.com will automatically send the friend a one-time email inviting them to visit the site. thesolarhelp.com does store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact thesolarhelp.com at firstname.lastname@example.org to request the removal of this information from our database.
Correcting/Updating/Deleting/Deactivating Personal InformationIf a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing our Customer Support at email@example.com.
In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.